Privacy Policy

1. Introduction

PDR Videotronics India Pvt. Ltd. ("PDR World", "we", "us") respects your privacy and is committed to protecting personal data you share with us through our website (pdrworld.com) and related communications. This policy explains what data we collect, how we use it, and your rights regarding your personal information.

2. Information We Collect

We collect information in the following ways:

• Contact Forms: Name, email, phone number, company name, and inquiry details when you submit a quote request or contact form.
• RFQ Submissions: Product specifications, quantities, and project details submitted through our request for quotation process.
• Website Analytics: IP address, browser type, pages visited, and interaction patterns via standard analytics tools.
• Cookies: Session cookies and functional cookies to improve site experience. See Section 6 for details.

3. How We Use Your Information

We use collected information to:

• Respond to RFQs and technical inquiries within our committed 24-hour response window
• Process orders and manage customer accounts
• Provide technical support and engineering consultation
• Send product updates, technical bulletins, and trade fair announcements (only with consent)
• Improve website performance and user experience

4. Data Sharing & Disclosure

PDR World does not sell, rent, or trade your personal information to third parties. We may share data with:

• Logistics partners: Shipping details necessary for order fulfillment
• Legal authorities: When required by Indian law or court order
• Service providers: Web hosting, analytics, and email delivery services operating under strict data processing agreements

5. Data Retention

We retain contact information and order records for a minimum of 7 years as required by Indian tax and commercial law. Marketing preferences can be updated or withdrawn at any time by contacting us.

6. Cookies

Our website uses essential cookies for site functionality and analytical cookies to understand usage patterns. No advertising or tracking cookies are used. You can disable cookies through your browser settings, though some site features may be affected.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), restricted access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. International Transfers

As PDR World serves customers in 15+ countries, personal data may be transferred outside India for order fulfillment. All international transfers are subject to appropriate safeguards consistent with applicable data protection regulations.

10. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, contact us at info@pdrworld.com or write to: